Frequently Asked Questions
Everything you need to know about bringing classic American art into your home.
How are your art prints and posters packaged for shipping?
To ensure your artwork arrives in pristine condition, all prints are carefully rolled in protective acid-free paper and shipped in heavy-duty crush-resistant mailing tubes.
What is your return policy for museum merchandise?
We offer a 30-day return policy for most items in their original condition. Please note that custom-framed prints and personalized items are final sale and cannot be returned.
Do you offer international shipping for global collectors?
Yes, the Norman Rockwell Museum Store ships worldwide. Shipping costs and delivery times vary by destination and are calculated at checkout based on the weight and dimensions of your order.
Are the items sold online the same as those in the physical museum store?
While we strive to offer our most popular items online, our physical store in Stockbridge, MA may carry exclusive local artisan products or limited-edition collectibles not available on our website.
How can I track the status of my order?
Once your order has been processed and shipped, you will receive an email confirmation containing a tracking number and a link to monitor your package's progress.
What payment methods do you accept?
We accept all major credit cards (Visa, MasterCard, American Express, and Discover) as well as modern digital payment options including PayPal, Apple Pay, and Google Pay.