Returns & Exchanges
The Norman Rockwell Museum Store is committed to your satisfaction; if you are not completely pleased with your purchase, you may return or exchange most items within 30 days of receipt. All returned merchandise must be in its original condition and accompanied by the original packing slip to ensure a full refund.
Initiate Your Return
Contact our customer service team via email or phone to request a Return Authorization number and confirm your item's eligibility.
Pack Your Items
Securely package the merchandise in its original box, ensuring all protective materials are included to prevent damage during transit.
Ship the Package
Affix the provided return label or address the package to our museum warehouse, then drop it off at your nearest authorized carrier location.
Receive Your Refund
Once our team inspects the returned items, we will process your refund to the original payment method within 7 to 10 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing